Frequently Asked Questions

And Their Answers…

This is a living document

As we hear additional questions from our clients, we will add those questions (and their answers) to this FAQ.


We are based in South Florida, USA. The majority of our testing is performed remotely for customers all over the world, There are times when remote testing is not a possibility, and we can come to your location. In the last two years, we have gone on site for customers in Europe and Australia.

UPDATE: (03/17/2020)

Due to recent events, onsite visits are not possible until the current health crisis is resolved. Remote testing is still being performed regularly.

Category: Company

Our office is located in South Florida, but our engineers work remotely.

Category: Company


In general, no. We runs tests every day of the week and at all hours. You will need to schedule with us in advance however, and there may be times that will not work due to conflicts.

Category: Policies

We base our pricing on the number of concurrent virtual users, the duration of the test(s) and the number of scripts that need to be recorded.

Category: Policies

In general, we use the best software for your particular use case. That being said, there are a few software packages that we use regularly.

Octoperf and LoadUI are two such examples.

Category: Policies

This depends on the technologies involved and what the particular issues are. We can remediate some issues and have partners that can remediate others.

Category: Policies


We can test with over 100,000 concurrent virtual users.

Category: Testing

Yes. We can generate load from:

AWS regions:

  • Africa (Cape Town),
  • Asia Pacific (Hong Kong),
  • Asia Pacific (Singapore),
  • Australia (Sydney),
  • Canada (Montreal),
  • EU Central (Frankfurt),
  • EU North (Stockholm),
  • EU West (Ireland),
  • EU West (London),
  • EU West (Paris),
  • Europe (Milan),
  • India (Mumbai).
  • Japan (Tokyo),
  • Middle east (Bahrain),
  • South America (Sao Paulo),
  • South Korea (Seoul),
  • US East (Ohio),
  • US East (Virginia),
  • US West (North California),
  • US West (Oregon).

Digital Ocean regions:

  • Canada (Toronto),
  • US (New York),
  • US (San Francisco),
  • EU (Amsterdam),
  • EU (Frankfurt),
  • EU (London),
  • Asia Pacific (Singapore),
  • India (Bangalore).

Azure regions:

  • Asia East (Hong Kong),
  • Asia Southeast (Singapore),
  • Australia Central (Capital Hill),
  • Australia East (Sydney),
  • Australia Southeast (Melbourne),
  • Brazil South (Sao Paulo),
  • Canada Central (Toronto),
  • Canada East (Quebec City),
  • EU North (Ireland),
  • EU West (Amsterdam),
  • France Central (Paris),
  • Germany Northeast (Bremen),
  • India Central (Pune),
  • India South (Chennai),
  • India West (Mumbai),
  • Japan East (Tokyo),
  • Japan West (Osaka),
  • Korea Central (Seoul),
  • Korea South (Busan),
  • Norway East (Oslo),
  • South Africa North (Pretoria),
  • Switzerland North (Zürich),
  • UAE North (Dubai),
  • UK South (London),
  • UK West (Cardiff),
  • US Central (Ohio),
  • US East (Virginia),
  • US East 2 (Virginia),
  • US North Central (Chicago),
  • US South Central (San Antonio),
  • US West (San Francisco),
  • US West 2 (Washington),
  • US West Central (Utah).
Category: Testing

The best guidance is taken from your analytics. If you know your peak hourly visits, the following calculation will determine the number of virtual users needed for your test(s):

V = P / (60/D)

V = The number of Virtual Users needed
P = The number of Visitors in your peak hour
D = The average duration in minutes of each visit

Additionally, you may want to increase V by a percentage that represents growth. Example: if your are using analytics that are from last year’s peak hour during the holidays, and you feel that there will be a 20 percent increase this year, increase V by 20 percent.

V = (P / (60/D) ) + .2 (P / (60/D) )

Category: Testing

Yes. We deliver a comprehensive report within hours of test completion. Additionally, there may be times when an export of test data is done to give you the most comprehensive view of the test results.

Category: Testing

Would you like to start a project with us?

Call us for a free consultation. We will discuss your needs and how we can best help you to accomplish them. We will go above and beyond for you - every time!

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