FAQ

Frequently Asked Questions

And Their Answers…

This is a living document

As we hear additional questions from our clients, we will add those questions (and their answers) to this FAQ.

Company

We are based in South Florida, USA. The majority of our testing is performed remotely for customers all over the world, There are times when remote testing is not a possibility, and we can come to your location. In the last two years, we have gone on site for customers in Europe and Australia.

UPDATE: (03/17/2020)

Due to recent events, onsite visits are not possible until the current health crisis is resolved. Remote testing is still being performed regularly.

Category: Company

Our office is located in South Florida, but our engineers work remotely.

Category: Company

Policies

In general, no. We runs tests every day of the week and at all hours. You will need to schedule with us in advance however, and there may be times that will not work due to conflicts.

Category: Policies

We base our pricing on the number of concurrent virtual users, the duration of the test(s) and the number of scripts that need to be recorded.

Category: Policies

In general, we use the best software for your particular use case. That being said, there are a few software packages that we use regularly.

Octoperf and LoadUI are two such examples.

Category: Policies

This depends on the technologies involved and what the particular issues are. We can remediate some issues and have partners that can remediate others.

Category: Policies

Static Sites

There are three main advantages to having a static site:

  1. Security. Security is immediately improved since 99 percent of web application vulnerabilities are due to the underlying database. Static sites do not have a database.
  2. Performance. Performance is improved because your pages are already rendered, there are no database calls and because the entire site can be hosted from a CDN.
  3. Scalability. Because of the reasons listed under performance, your site will scale orders of magnitude higher! A typical result is that a WordPress site that takes 30 seconds to return a page when there are 50 concurrent users on your site, can now serve pages in a fraction of a second when there are 10,000 concurrent users on your site!

Category: Static Sites

There are certain dynamic features that are not yet supported. Many of these are being worked on, and there are workarounds for others.

Examples follow:

  • WooCommerce (but you can use eCwid or SnipCart)
  • Multisite but multiple sites per account *is* supported
  • Forums (ex. BuddyPress). Alternatively, you can use hosted forums solutions like DIscourse, Vanilla, or Invision Community
  • Customer Login Areas / Membership sites
  • Some dynamic forms (although, support is being added for some and there are workarounds for others)
  • WordPress Comments: Currently, native WordPress comments are not supported. However, Disqus, FB comments and other third-party comments are supported.
  • Ajax Get requests (commonly used for on-page load more functionality) is not supported but there are several Scroll plugins that are supported such as WP EasyScroll Posts
  • Advanced Search. Currently, your WordPress site search is automatically replaced

We do a complete site survey to detect any incompatibilities in advance of a migration. Strategies are discussed, and a plan is formed.

Category: Static Sites

Testing

We can test with over 100,000 concurrent virtual users.

Category: Testing

Yes. We can generate load from:

  • Amazon EC2
    • Asia Pacific (Singapore)
    • Australia (Sydney)
    • Canada (Montreal)
    • EU Central (Frankfurt)
    • EU North (Stockholm)
    • EU West (Ireland)
    • EU West (London)
    • EU West (Paris)
    • India (Mumbai)
    • Japan (Tokyo)
    • South America (Sao Paulo)
    • US East (Ohio)
    • US East (Virginia)
    • US West (North California)
    • US West (Oregon)
  • Digital Ocean
    • Asia Pacific (Singapore)
    • Canada (Toronto)
    • EU (Amsterdam)
    • EU (Frankfurt)
    • EU (London)
    • India (Bangalore)
    • US (New York)
    • US (San Francisco)
Category: Testing

The best guidance is taken from your analytics. If you know your peak hourly visits, the following calculation will determine the number of virtual users needed for your test(s):

V = P / (60/D)

V = The number of Virtual Users needed
P = The number of Visitors in your peak hour
D = The average duration in minutes of each visit

Additionally, you may want to increase V by a percentage that represents growth. Example: if your are using analytics that are from last year’s peak hour during the holidays, and you feel that there will be a 20 percent increase this year, increase V by 20 percent.

V = (P / (60/D) ) + .2 (P / (60/D) )

Category: Testing

Yes. We deliver a comprehensive report within hours of test completion. Additionally, there may be times when an export of test data is done to give you the most comprehensive view of the test results.

Category: Testing

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Call us for a free consultation. We will discuss your needs and how we can best help you to accomplish them. We will go above and beyond for you - every time!

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